Privacy Policy

Effective Date: April 26th, 2026

The Pallet Factory (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website:

https://www.thepalletfactory.com/

This policy applies to all website visitors, including those located in the United States and other regions.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Fill out a contact form
• Request a quote or service
• Communicate with us via email or phone

This information may include:

• Name
• Email address
• Phone number
• Company name (if applicable)
• Details about your pallet or service needs

Information Collected Automatically

When you visit our website, we may automatically collect certain information such as:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the site
• Referring website or source

We may collect this data through tools such as:

• Google Analytics (via Google Tag Manager)
• Microsoft Clarity or similar behavior tracking tools

This information helps us analyze website performance and improve user experience.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes
• Process and manage service requests
• Improve our website functionality and performance
• Analyze marketing effectiveness and website usage
• Communicate with you regarding services or updates

We do not sell your personal information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Understand how users interact with our website
• Improve website performance and usability
• Support analytics and marketing tracking

Cookies may be placed through:

• Google Analytics
• Google Tag Manager
• Behavioral tracking tools

You can control or disable cookies through your browser settings. Please note that some features of the website may not function properly without cookies.

Third-Party Services and Integrations

We may use trusted third-party services to operate and improve our website, including:

• Google Analytics / Google Tag Manager
• Microsoft Clarity or similar tools
• Email systems for communication and CRM purposes
• Google Maps or location-based services
• Social media platforms (Facebook)

These services may collect information in accordance with their own privacy policies. We do not control how these third parties use your data.

Data Sharing and Disclosure

We may share your information only when necessary:

• With service providers that help us operate our business (such as hosting, analytics, or CRM tools)
• To comply with legal obligations or requests
• To protect our rights, property, or safety

We do not sell or rent your personal data to third parties.

Data Security Practices

We take reasonable measures to protect your personal information, including:

• Secure website hosting
• Access controls to limit data exposure
• Use of industry-standard security practices

However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Maintain business records
• Comply with legal obligations

Your Privacy Rights

Depending on your location, you may have rights regarding your personal data.

California Residents (CCPA/CPRA)

You have the right to:

• Request access to your personal information
• Request deletion of your personal data
• Know how your data is collected and used
• Opt out of the sale of personal data (we do not sell data)

Other Users (Including GDPR Principles)

You may have the right to:

• Access, correct, or delete your personal data
• Restrict or object to certain data processing
• Request data portability

To exercise any of these rights, please contact us using the information below.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove it.

Third-Party Links

Our website may include links to external websites. We are not responsible for the content or privacy practices of those third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us:

The Pallet Factory
Memphis & Nashville, TN
(901) 795-8300
inquiries@thepalletfactory.com
https://www.thepalletfactory.com/

Memphis Office

Nashville Office